what are the care instructions for printed clothing items?
the ink that I use to print is washer/dryer safe, but i recommend washing in cool water on a gentle cycle and hang drying to preserve the quality of your piece long-term!
why does it take 1-2 weeks to receive my item?
i carve, print, package and mail everything 100% by myself! in addition to having a second job and doing in person markets, i'm trying my best to get items out to you as quickly as possible! i typcially aim to process and pack everything within 2-3 days of an order being placed, but i do ask that customers allow up to 2 weeks.
if it's been longer than 2 weeks and you have not received a shipping notification, please reach out to me directly!
there's a specific piece that i've been waiting to get my hands on- when will it be back in stock!
i can never guarantee that a particular piece will be restocked, or what sizes it will be available in- this is for several reasons!
first, the wholesale retailers that i order from are pretty unreliable in the blank sizes/styles they have in stock, so i normally have to order what i can and make do. this is why you'll notice that some styles only have size large in stock, or others will have only xs and medium! i'm trying my best to find a retailer that will allow me to , but i have yet to find one that matches the quality/price of bella+canvas and comfort colors (so far).
i make everything in small batches so that i don't waste materials! i try not to remake a batch until most or all of the previous inventory of that style has sold.
i always post updates about every restock on my website and etsy on my instagram @lonelycowgirlco, so be sure to follow me for the most up to date information!
do you accept returns/exchanges?
due to the handmade nature of my items and limited size availability, I'm unable to take returns/exchanges! i apologize for any inconvenience this may cause!
to avoid sizing issues, i make every effort to post measurements and size information on my listings, and am more than happy to answer any questions about sizing to ensure you find your perfect fit.
in extenuating circumstances, such as cases of damage or error on my end, please contact me directly for a resolution.
can i cancel an order if i change my mind?
i'm unable to cancel any items that are preorder items, because they are made to order, and i purchase the blank shirt for you as soon as i close my preorder form. if you wish to cancel your order for an in-stock item, i might be able to accommodate if i have not mailed out the item yet.
what if I see a linocut print that i like, but i don't see that it's available in a color/style shirt that i want it on?
message me!!! i'm open to custom orders :)
can I buy from you in person?
i would love that! you can follow my instagram at @lonelycowgirlco for updates on markets and events. i sell locally around the tampa bay area! i also keep a small selection in stock at cosa collective in indian rocks, fl. check them out!